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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carole

February 6, 2026

5  out of  5
rating by Carole
"Could not recommend this office enough! I know I can always get help for anything I need!"
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Cindy Fuller

February 4, 2026

5  out of  5
rating by Cindy Fuller
"Very glad I stopped by to get insurance Vicky was very helpful explaining my policy and helped me save over $100 a month!"
We responded:
"Hi Cindy, we appreciate the time you took to give Vicky such a great review! We value your feedback and look forward to seeing you again soon! "
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Jennifer Gale

January 29, 2026

5  out of  5
rating by Jennifer Gale
"Great efficient service. Thorough and made sure to follow up with any questions I had."
We responded:
"Jennifer, Thanks so much for taking the time to share your positive experience! We value your feedback and look forward to seeing you again soon! "
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Kim Neisewander

January 27, 2026

5  out of  5
rating by Kim Neisewander
"Shay Brown State Farm is hands down the best local office. Every time I walk in, I’m greeted with a smiling face and warm hellos. Vicky helped me get my auto, home and rental properties properly covered! Jorie helped me get the perfect life policy in place. Everyone is very knowledgeable and I wouldn’t want to be at any other office!"
We responded:
"Hi Kim, we're delighted to hear about your experience! Hearing that your experience went well really makes our day. Vicky and Jorie are two of the best insurance agents out there! We look forward to seeing you again soon!"
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Derrik Bredekamp

January 26, 2026

5  out of  5
rating by Derrik Bredekamp
"Jannsen was great to talk to. Answered all my questions regarding my insurance needs and looking forward to doing business with him in the future!"
We responded:
"Hey Derrik, thanks for choosing us and leaving such a great review! Love to here Janssen was able to help you out! We're always happy to assist so don't hesitate to reach out to us if you need anything!"
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Craig Stancomb

January 23, 2026

5  out of  5
rating by Craig Stancomb
"Stanette gave very good customer service and couldn't of been any more friendly. She was quick and very informative."
We responded:
"Hi Craig, We are grateful and appreciate the time you took to leave your review! We are glad that you enjoyed working with Stanette. She is one of the best out there! We're always happy to assist so don't hesitate to reach out to us if you need anything. We look forward to seeing you again soon!! "
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molly ryan

January 20, 2026

5  out of  5
rating by molly ryan
"Thank you so much State Farm! Stanette was so helpful and patient. I bought a new vehicle over the weekend and had to call first thing when they opened the next business day. She even added my finance as a driver and added some extra perks for me and my family and by the end saved me $150 for my 6 month premium. Thanks Stanette!"
We responded:
"Thank you Molly!! Alisha is one of the best out there!! I’m glad to hear she was able to save you some money!! We really appreciate you leaving this review!!"
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Zach Sampson

January 16, 2026

5  out of  5
rating by Zach Sampson
"Very helpful, caring and professional. Stanette was the reason for me to get this process done with expediency and kindness that I need in this hard time. Thank you."
We responded:
"Hey Zach, Thank you for the awesome feedback. We're thrilled that Stanette left such a great impression! We look forward to serving you many more times in the future! Thanks again!! "
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pam nutt

January 12, 2026

5  out of  5
rating by pam nutt
"I had to get a little help this morning from one of my State Farm agents. Her name Was Stanette.. I’m so happy she was there. I was trying to perform a task on my State Farm app and was very unsure of myself because I’m not very computer savvy. She helped me immensely and answered every question I had she’s always been very kind to me. Thank you so much Stanette."
We responded:
"Hi Pam, thanks so much for taking the time to share your positive experience with Stanette! We're always happy to help so don't hesitate to contact us if you ever need anything. Thanks again and we look forward to seeing you again soon!!"
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Ashley Bell

January 5, 2026

5  out of  5
rating by Ashley Bell
"Love working with Shay brown State farm office everyone is very nice and very helpful!"
We responded:
"Thanks for the 5 ⭐️ review Ashley!! I’m glad we were able to get you an auto policy started at a great price! If you know anyone looking to save money on their car insurance, send them our way! You’ll get a gift card and they’ll get some great insurance!! Thanks again!! "
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Michael Mullen

December 11, 2025

5  out of  5
rating by Michael Mullen
"Very Knowledgeable"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carlos Gutierrez

November 7, 2025

4  out of  5
rating by Carlos Gutierrez
"Great job"
We responded:
"We appreciate you taking the time to leave a review! Your feedback is important to us, and we’re glad we could meet your insurance expectations. If you have any further suggestions, we’re all ears!"
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vicki Fulton

October 31, 2025

5  out of  5
rating by vicki Fulton
"Stanett was absolutely the best! She helped me download my app so that I could get a better price for my insurance by using the safety app. Walked me through every step! Great follow through by her! She gets 4 gold stars!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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jesus lagunas

October 31, 2025

5  out of  5
rating by jesus lagunas
"Very great experience! Vicky was super nice and easy to work, really helped me save money and really understand my insurance policy!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Dave

October 30, 2025

5  out of  5
rating by Dave
"I can’t recommend Janssen and the team at Shay Brown State Farm enough. He is excellent at explaining coverage and finding options that work for you. Thank you for making insurance shopping a breeze!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Melissa Braggo

October 29, 2025

5  out of  5
rating by Melissa Braggo
"Very smooth transition with updating our car insurance. Everything was explained to us clearly & completely."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jersey Schmidt

October 23, 2025

5  out of  5
rating by Jersey Schmidt
"Very good experience!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jen Jones

October 6, 2025

5  out of  5
rating by Jen Jones
"Jorie was very personable and full of information. I would highly recommend her."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Connie Bombliss

September 17, 2025

5  out of  5
rating by Connie Bombliss
"Stanette was very helpful and had a quote over the phone in minutes. When I went to the office to pay premium I was in and out quickly."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Patty Mendoza

August 27, 2025

5  out of  5
rating by Patty Mendoza
"We met with Stanette, the agent from State Farm, and she answered all our questions, gave us options, and fit us according to our lifestyle needs. Her friendly and mature personality made us feel very comfortable and secure to do business with her. I will recommend anyone to stop by to get a quote and do business with her. Thank you Stanette."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Steven Mendoza

August 25, 2025

5  out of  5
rating by Steven Mendoza
"Stanette, the State Farm agent, welcomed me as I walked in with no appointment. I was looking to compare car and home insurance policies with my present company. She was very friendly as she asked me questions in order to arrive with a quote for coverage on my cars and home. The next day I brought my wife and Stanette answered all her questions and stayed as late as needed to be sure everything was answered to our satisfaction. Thanks to Stanette's service, we are pleased with our new policy with State Farm, both coverage and premiums. We also look forward to saving more with the Drive Safe and Save program that Stanette also offered."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Stanette! She goes above and beyond for our customers! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Shelly Lewis

August 5, 2025

5  out of  5
rating by Shelly Lewis
"I recently had been shopping for home insurance and auto insurance and I reached out to State Farm and Rock Falls and Jorie quickly got back to me. I had several different insurance companies sending me quotes back in Jorie was the only one that followed through on any of my questions throughout the process. I would definitely choose this insurance company if you want questions answered quickly and professionally thank you Jorie."
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Alexandria Walters

July 30, 2025

5  out of  5
rating by Alexandria Walters
"Jorie was great to work with while adjusting policies after moving and having a new baby! She was very informative and gave updates every step of the way! A great office to work with!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Eugenio Castro

July 29, 2025

5  out of  5
rating by Eugenio Castro
"Muy brien precios y servicios! Me ayudo mucho vicky estoy bien agradecido."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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catalina zigler

July 25, 2025

5  out of  5
rating by catalina zigler
"I had just had my first baby and thought hey I should get life insurance! I contacted State Farm and jorie helped me get what I needed and now I’m no longer worried if something happens to me especially cause I have 2 babies now"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"